This policy explains when TREADLINE AUTO SDN BHD 202601031872(1693967-P) accepts a return, refund or exchange. Our goal is simple. You should receive the correct product in good condition. Please read this before you buy.
Checking If You Qualify
Items are not exchangeable or refundable. The only exceptions are these four cases.
We sent you the wrong item.
The item does not match the specifications, description, features or information advertised on our website.
The item arrived spoiled, damaged or defective.
Delivery took longer than the timeline in our Shipping Policy.
Gathering Your Evidence
We need proof to assess a request. Please prepare the following.
A clear, continuous unboxing video. It must show the unopened parcel, the shipping label, the packaging and the item.
A clear video of first use, where this applies.
Any photographs, order details or other supporting documents we ask for.
Sending Your Request
Timing is strict. Please follow these points.
Email our customer support team at treadlineauto@outlook.com.
Do this within 24 hours of receiving the item.
Requests after the 24-hour period are not accepted.
Requests without the required evidence are not accepted either.
If any step is unclear, just ask us:
📧 Email: treadlineauto@outlook.com
🏢 Address: 9 TINGKAT 1 LORONG MURNI 9 TAMAN DESA MURNI 13800 BUTTERWORTH PULAU PINANG
🌐 Website: https://treadlineauto.com/contact-us/