This policy explains how to cancel an order with TREADLINE AUTO SDN BHD 202601031872(1693967-P). Plans change. We understand that. Here is how cancellation works.
Cancelling in Time
Timing decides what is possible.
You can cancel within 24 hours of purchase.
A cancellation in that window gets a full refund.
After 24 hours, cancelling may not be possible.
That happens if the order is already processed or shipped.
Requesting a Cancellation
Act quickly and follow these steps.
Contact our customer service team immediately.
Give your order number.
Our support team checks your order status.
They confirm whether it is eligible for cancellation.
Receiving Your Refund
Approved cancellations are refunded.
The money goes back to your original payment method.
Allow 7–14 business days for it to be processed.
That window includes the time for it to show in your account.
If anything here is unclear, ask us:
📧 Email: treadlineauto@outlook.com
🏢 Address: 9 TINGKAT 1 LORONG MURNI 9 TAMAN DESA MURNI 13800 BUTTERWORTH PULAU PINANG
🌐 Website: https://treadlineauto.com/contact-us/